Frequently asked questions
What is "made-to-measure"?
The following services are already included in the "made-to-measure" price:
- Tailoring according to your individual body measurements.
- Changes that do not affect the design itself, such as changes in dress length or sleeve length within 5 cm.
Further requests for changes can be accommodated depending on feasibility and may incur additional charges. Do not hesitate to let us know your wishes.
Learn more: click here
Can I order online?
Yes, our concept makes it easy for brides all over the world to order their dream gown exclusively online – we’ve already shipped to more than 30 countries!
Here’s how it works:
- Online Inspiration: Take your time to browse and get inspired by our designs. If you need any additional information, feel free to reach out to us via WhatsApp or email.
- Order & Measurements: We’ll send you a detailed guide on how to take your measurements correctly. This ensures that your gown is perfectly tailored to your body.
- Free Shipping: Once your gown is ready, we’ll ship it to you for free with DHL. You’ll receive a tracking number so you can keep an eye on your package at all times.
With a tailoring team boasting over 10 years of experience and countless happy brides around the world, we’re confident that we can create your dream gown too.
If you have any questions, just let us know – we’d love to chat with you!
Where can I try on the gowns?
- Try on at home with sample dress: try on for 2 days before ordering your dress
- Fitting in Hamburg: Please book the appointment using this link
Learn more: click here
What is the return policy?
Since each piece is individually made for you, we unfortunately cannot offer returns. Of course, we hope you love your dress! But if everything isn’t perfect yet, you have the following options:
- Made-to-order: a one-time exchange for another size / made-to-measure.
- Made-to-measure: For eligible alteration requests, we offer a free adjustment service. Because our in-house alterations often take as much time as creating a new garment, we strongly recommend ordering the wedding dress at least 3 months before the wedding date. Alternatively, you will receive a €50 credit to have your dress altered by a local tailor.
Important: All requests must be made within 3 days of receiving the dress. Alterations requested after the order is finalized are only possible for an additional fee.
Accessories: Return within 3 days of receiving.
Learn more: click here
When will I get my order?
- Fitting sample: 5–7 working days
- Production (Made-to-order / Made-to-measure): 30–40 working days
- Delivery outside the EU: an additional approx. 14 working days
We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.
Learn more: click here
