FAQ

What is your business model?
White Cherry is not just a brand, but a statement of elegance, modernity, and minimalism. As a slow-fashion label, we exclusively create made-to-order and custom-fit dresses. This is a win-win situation: you receive your individual dream dress, while we save costs by avoiding overproduction and are able to offer you fair prices.

Made-to-Measure
The following services are already included in the "made-to-measure" price:

  • Production based on individual body measurements.
  • Alterations that do not affect the design itself, such as changes in dress length or sleeve length within 5 cm.

Additional modification requests can be considered depending on feasibility and may incur extra fees. Don’t hesitate to share your wishes with us.


Do I need to bring or prepare anything for the fitting appointment?
It’s best to wear nude or light-colored underwear, if you have any. And please, separate underwear is more comfortable than a one-piece shapewear bodysuit.


What are sample dresses?
Sample dresses (sizes 36/38) are available for trying on. We only produce new dresses upon order.

Even brides who are not in Hamburg can order a sample dress to try on at home and experience the materials and fit before commissioning their personal dress.


Can I find more designs in the showroom than on the website?
No, the showroom only has sample dresses of the designs you see on the website. The sample dresses are available in sizes 36–38.


What is the ordering process in the showroom?

Easy 3 step process: Fitting - Ordering - Pickup

  • 60-minute fitting: During your first appointment, you’ll have plenty of time to try on different designs – and with the right feeling, one of them will become your dream dress. We'll take your measurements and prepare the order for you. Payment can easily be made by card.
  • 30-minute ordering: Have you taken photos and videos of different designs and want some time to make a decision? Totally understandable! Once you've decided, you can book another 30-minute appointment to try on the dress again, have your measurements taken, and place the order.
  • 30-minute pickup: Give us 30–40 days to complete your dress. Once it’s ready, we’ll schedule another 30-minute appointment for you to pick it up.

How long does production take?
Our dresses are individually made-to-order by our tailoring team. The production time is generally 30 to 40 days. If you’re in a hurry, we also offer an express service upon request.


What is your price range?
Our custom wedding and civil ceremony dresses are priced between €600 and €800, depending on the design. Our limited-edition designs start at €1,500.


I’m not in Hamburg. How can I order from you?
No problem, we also work with international clients! Here’s how it works:

  • Online consultation: We can organize a virtual consultation via WhatsApp or Instagram to discuss your ideas, measurements, and any other details.
  • Measurements: We’ll send you a detailed guide on how to take your measurements correctly. This ensures that your dress will fit your body perfectly.
  • Free shipping: Once your dress is finished, we’ll ship it to your address for free with DHL. You’ll receive a tracking number to monitor your package at any time.

With a tailoring team that has over 10 years of experience and has worked with brides worldwide, we’re confident that we can create your dream dress as well.

    If you have any other questions, feel free to contact us. We look forward to chatting with you!

    Best regards,
    White Cherry Team
    white-cherry.de
    Instagram: @whitecherry.hamburg
    WhatsApp: +49 1525 299 8610

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    delivery time

    • Sample for fitting: 5 - 7 days
    • Made-to-measure: 30–40 days.
      For shipments outside the EU: an additional 10 days.
      Ideally, order your dress at least 3 months before your wedding to allow enough time for any necessary adjustments.

        return

        Sample dresses (DE only): You can return them within 3 days of receipt. The refund will be made in the same way as your original payment, or will be deducted from your next order. Of course, shipping time is not taken into account, and shipping costs are not refunded.

        Individual, customized or made-to-measure products: In the event of return for refund, 50% of the order value will be deducted. However, we offer a one-off free exchange for another product or customization. For brides who do not live in Germany, we offer a partial refund of 10% to enable us to contact a local seamstress if the dress needs to be altered.

        Return costs: as a customer, you are responsible for the costs of returning the goods. We advise you to return the product insured to ensure that it reaches us in its original condition.

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