Return

Returns, Exchanges and Changes : Only standard size products can be returned and exchanged. Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt of the goods. In case of late request and return, the right of return expires.

Exclusions: Our return policy does not apply to personalized, customized, made-to-measure or rented items, or to personal care items such as underwear and swimwear.

Custom made items: does not accept refunds. Instead, we offer a free customization service

    Return costs: As a customer, you bear the costs of returning the goods unless expressly agreed otherwise. We recommend that you return the goods insured to ensure they reach us in their original condition.

    Return fee

    • Exchange: free of charge
    • Return for voucher refund: free of charge
    • Return for cash refund: 50% restocking fee

    Return conditions: Please note the following conditions to ensure a smooth processing of your return:

    1. The goods must be in their original condition and must not show any signs of wear, alteration or damage.
    2. All original labels and tags must be intact and attached to the goods.
    3. Pack the goods carefully to avoid damage during transport. It is best to use the original packaging or equivalent shipping packaging.
    4. Enclose a copy of your invoice or delivery note to ensure rapid processing.
    5. Please contact our customer service before returning the item to inform us about the process and to clarify any questions you may have.

    Return address:

    White Cherry
    DHL postal number: 1112856638
    Falkenried 93, 20251 Hamburg, Germany

    Collapsible content

    Lieferzeit

    Made-to-order: We only have a limited inventory. The dresses are made to order by our team of tailors, therefore the delivery time may be according to the following time frames:

    • The delivery time for standard sizes is 15 to 25 days .
    • The delivery time for custom-made items with specific body measurements is 30 to 40 days .

    Rückgaberichtlinie

    Returns, Exchanges and Modifications : Only standard size products can be returned and exchanged. Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt of the goods. In case of late request and return, the right of return expires.

    Exclusions: Our return policy does not apply to personalized, customized, made-to-measure or rental items, or to toiletries such as underwear and swimwear.

    Return costs: the customer bears the shipping costs for returning the goods.

    Redemption fee:

    • Exchange: free of charge
    • Return for voucher: free of charge
    • Return for cash refund: 50% restocking fee

    Free adjustment service : No refund will be accepted for customized products. Instead, we offer a free adjustment service.