Return

IMPORTANT Our dresses are made to order specifically for you to guarantee the best quality. Therefore, the EU right of withdrawal does not apply. If you would like to try on the dresses before purchase, we recommend ordering our sample dresses first.

• Sample dresses (Germany only): You can return them within 2 days of receipt. The refund will be processed through the same method as your original payment or deducted from a new order. The shipping time will, of course, not be counted, and shipping costs will not be refunded. (Policies for sample dresses for at-home fitting)
• Custom-made products: Our dresses are custom-tailored to ensure a perfect fit. Therefore, returns, exchanges, or refunds are excluded. If there are defects or discrepancies with the order, we offer free corrections. Changes requested by the customer after the order has been completed are possible for an additional fee.

Return shipping costs: You, as the customer, bear the cost of returning the goods. We recommend returning the goods with insurance to ensure they reach us in their original condition.

Return conditions: Please note the following conditions to ensure smooth processing of your return:

• The item must be in its original condition and show no signs of wear, alteration, or damage.
• All original tags and labels must be intact and attached to the item.
• Package the item carefully to avoid damage during transport. Ideally, use the original packaging or equivalent shipping materials.
• Include a copy of your invoice or delivery note to ensure prompt processing.
• Please contact our customer service before returning the item to notify us of the return process and address any questions.