Return

Samples to try on: free exchange & return within 3 days. Shipping costs will not be refunded.

Standard size products: exchange & return with restocking fee. Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt of the goods. In case of late request and return, the right of return expires.

  • Return fee:
    • Exchange: free of charge
    • Return against voucher: free of charge
    • Return for refund: 50% restocking fee

Personalized, or customized or made-to-measure products: Exchanges and returns are excluded. Instead, we offer a free customization service

Return costs: You as the customer bear the costs for returning the goods. We recommend that you return the goods insured to ensure that they reach us in their original condition.

    Return conditions: Please note the following conditions to ensure a smooth processing of your return:

    1. The goods must be in their original condition and must not show any signs of wear, alteration or damage.
    2. All original labels and tags must be intact and attached to the goods.
    3. Pack the goods carefully to avoid damage during transport. It is best to use the original packaging or equivalent shipping packaging.
    4. Enclose a copy of your invoice or delivery note to ensure rapid processing.
    5. Please contact our customer service before returning the item to inform us about the process and to clarify any questions you may have.

    Return address:

    White Cherry
    DHL postal number: 1112856638
    Falkenried 93, 20251 Hamburg, Germany

    Lieferzeit

    Sample: 5-7 days

    Made-to-order: The dresses are made to order by our tailoring team, so the delivery time can be according to the following time frames:

    • The delivery time for standard sizes is 15 to 25 days .
    • The delivery time for custom-made items with specific body measurements is 30 to 40 days .

    Rückgaberichtlinie

    Samples to try on: free exchange & return within 3 days of receipt of the goods. Shipping costs will not be refunded.

    Standard size products: exchange & return with restocking fee. Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt of the goods. 

    • Return fee:
      • Exchange: free of charge
      • Return against voucher: free of charge
      • Return for refund: 50% restocking fee

    Personalized, or customized or made-to-measure products: Exchanges and returns are excluded. Instead, we offer a free customization service

    Return costs: You as the customer bear the costs for returning the goods. We recommend that you return the goods insured to ensure that they reach us in their original condition. 

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