FAQ

Custom made

Submit body measurements here: Click here

The following services are already included in the "made-to-measure" price:

  • Tailoring according to your individual body measurements.
  • Changes that do not affect the design itself, such as changes in dress length or sleeve length within 5 cm.

    Further requests for changes can be accommodated depending on feasibility and may incur additional charges. Do not hesitate to let us know your wishes.

    Delivery time

    • Fitting sample: 5–7 working days
    • Production (Made-to-order / Made-to-measure): 30–40 working days
    • Delivery outside the EU: an additional approx. 14 working days
    • We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.

          Return

          Sample dresses (Germany only): You can return them within 2 days of receipt. The refund will be issued using the same method as your original payment or deducted from a new order.
          Made-to-order / Made-to-measure products:
          • Returns or refunds are excluded.
          • In the case of complaints due to defects or deviations from the order, we offer free corrections.
          • Alterations requested by the customer after the order has been completed can be made for an additional charge.
          Return shipping costs: You, as the customer, are responsible for the return shipping costs. We recommend returning the goods with insurance to ensure they reach us in their original condition.

          Sample & Fitting

          Try on at home with sample dress : try on for 2 days before ordering your dress: Order Now
          Fitting in Hamburg : Please book the appointment using this link: Book Now