Shipping service provider: We work with DHL/Deutsche Post, a trusted and reliable shipping service provider, to ensure that your order arrives safely and on time.
Order value from €50: Shipping is insured via DHL parcel with tracking number.
Order value from €20 to €50: Shipping is uninsuredvia DHL parcel without a tracking number.
Order value under €20: Shipping is uninsured by Deutsche Post.
Production and delivery times:
Fitting sample: 5–7 working days
Production (Made-to-order / Made-to-measure): 30–40 working days
Delivery outside the EU: an additional approx. 14 working days
We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.
Shipping confirmation: As soon as your order has been shipped, you will receive a shipping confirmation from us by email. This email contains a tracking number that you can use to track the progress of your shipment on the DHL website.
Shipping costs: Shipping costs are calculated based on the total value of your order. The exact shipping costs will be shown to you during the order process before you complete the payment.
Shipping address: Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or failed deliveries due to inaccurate or incomplete address information.
Shipment tracking: Using the tracking number provided, you can track the current status of your delivery on the website. Shipment tracking provides a secure way to check the progress of your order.
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Delivery
Fitting sample: 5–7 working days
Production (Made-to-order / Made-to-measure): 30–40 working days
Delivery outside the EU: an additional approx. 14 working days
We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.
Return
Sample dresses (Germany only): You can return them within 2 days of receipt. The refund will be issued using the same method as your original payment or deducted from a new order. Made-to-order / Made-to-measure products:
Returns or refunds are excluded.
In the case of complaints due to defects or deviations from the order, we offer free corrections.
Alterations requested by the customer after the order has been completed can be made for an additional charge.
Return shipping costs: You, as the customer, are responsible for the return shipping costs. We recommend returning the goods with insurance to ensure they reach us in their original condition.
Fitting
Anprobe zu Hause mit Musterkleid: 2 Tage lang anprobieren, bevor du dein Kleid bestellst Anprobe in Hamburg: Bitte buche den Termin unter diesem Link: Book Now
