Delivery

Shipping service provider: We work with DHL/Deutsche Post, a trusted and reliable shipping service provider, to ensure that your order arrives safely and on time.

  • Order value from €50: Shipping is insured via DHL parcel with tracking number.
  • Order value from €20 to €50: Shipping is uninsured via DHL parcel without a tracking number.
  • Order value under €20: Shipping is uninsured by Deutsche Post.

Shipping time:

  • Sample: 5-7 days
  • Made-to-measure: 30–40 days.
    For shipments outside the EU: an additional 10 days.
    Ideally, order your dress at least 3 months before your wedding to allow enough time for any necessary adjustments.

      Shipping confirmation: As soon as your order has been shipped, you will receive a shipping confirmation from us by email. This email contains a tracking number that you can use to track the progress of your shipment on the DHL website.

      Shipping costs: Shipping costs are calculated based on the total value of your order. The exact shipping costs will be shown to you during the order process before you complete the payment.

      Shipping address: Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or failed deliveries due to inaccurate or incomplete address information.

      Shipment tracking: Using the tracking number provided, you can track the current status of your delivery on the website. Shipment tracking provides a secure way to check the progress of your order.

      delivery time

      • Sample for fitting: 5 - 7 days
      • Made-to-measure: 30–40 days.
        For shipments outside the EU: an additional 10 days.
        Ideally, order your dress at least 3 months before your wedding to allow enough time for any necessary adjustments.

          return

          Sample dresses (DE only): You can return them within 3 days of receipt. The refund will be made in the same way as your original payment, or will be deducted from your next order. Of course, shipping time is not taken into account, and shipping costs are not refunded.

          Individual, customized or made-to-measure products: In the event of return for refund, 50% of the order value will be deducted. However, we offer a one-off free exchange for another product or customization. For brides who do not live in Germany, we offer a partial refund of 10% to enable us to contact a local seamstress if the dress needs to be altered.

          Return costs: as a customer, you are responsible for the costs of returning the goods. We advise you to return the product insured to ensure that it reaches us in its original condition.

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