The following services are already included in the “made-to-measure” price
Production according to individual body measurements.
Alterations that do not affect the design itself, such as changes in dress length or sleeve length within 5 cm.
Further alterations can be considered depending on feasibility and possibly for an additional fee. Please do not hesitate to let us know your wishes.
Made-to-Order
Your dress in a standard size is only made after you place your order. Nothing is pre-made or kept in stock. This way, your dress is freshly new – made just for you. This option is more budget-friendly and only available for selected designs.
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Delivery
Fitting sample: 5–7 working days
Production (Made-to-order / Made-to-measure): 30–40 working days
Delivery outside the EU: an additional approx. 14 working days
We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.
Made-to-order / Made-to-measure products: Returns or refunds are not accepted.
We really hope you're happy with your purchase – but we understand that sometimes things don't fit perfectly. If your dress doesn't fit as expected, we offer you the following options:
Made-to-order: One-time exchange for a different size / made-to-measure
Made-to-measure: If alterations are needed, we can offer free adjustments if the order was placed at least 3 months before the wedding date – our in-house alterations often take just as long as making a new garment. Alternatively, you can receive a €50 credit to work with a local tailor of your choice.
Return shipping costs: You, as the customer, are responsible for the return shipping costs. We recommend returning the goods with insurance to ensure they reach us in their original condition.
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