We have put together a variety of options to suit your individual preferences and ensure a smooth and hassle-free purchase experience.
PayPal : We are proud to offer PayPal as a secure and efficient method of processing your orders. With PayPal, you can process your payments quickly and conveniently online without having to share your credit card details directly with us.
Credit & Debit Cards : Our checkout supports a number of well-known credit and debit card providers, including Visa & MasterCard. This traditional method offers familiarity and convenience for those who prefer easy card transactions.
Bank Transfers : For individuals who prefer the security of direct bank-to-bank transactions, we offer the option of direct bank transfers. We will process your order once the transfer is successfully completed.
Payment terms Production will not start until 100% of the payment has been received. A deposit is only for reservation purposes and does not trigger production until full payment has been made.
Payment confirmation : After successfully completing a transaction, you will receive confirmation emails from both the payment provider and us. This ensures that you have a comprehensive overview of your payment and order data.
With this diverse range of payment methods, we want to enhance your shopping experience and give you the flexibility and convenience you deserve. Your satisfaction is our top priority and we are committed to continually evolving our payment options to meet your ever-changing needs.
Collapsible content
Delivery
Fitting sample: 5–7 working days
Production (Made-to-order / Made-to-measure): 30–40 working days
Delivery outside the EU: an additional approx. 14 working days
We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.
Made-to-order / Made-to-measure products: Returns or refunds are not accepted.
We really hope you're happy with your purchase – but we understand that sometimes things don't fit perfectly. If your dress doesn't fit as expected, we offer you the following options:
Made-to-order: One-time exchange for a different size / made-to-measure
Made-to-measure: If alterations are needed, we can offer free adjustments if the order was placed at least 3 months before the wedding date – our in-house alterations often take just as long as making a new garment. Alternatively, you can receive a €50 credit to work with a local tailor of your choice.
Return shipping costs: You, as the customer, are responsible for the return shipping costs. We recommend returning the goods with insurance to ensure they reach us in their original condition.
Anprobe zu Hause mit Musterkleid: 2 Tage lang anprobieren, bevor du dein Kleid bestellst Anprobe in Hamburg: Bitte buche den Termin unter diesem Link: Book Now
