payment

Welcome to our comprehensive guide to the many payment methods that simplify the checkout process. We've put together a variety of options to suit your individual preferences and provide you with a smooth and hassle-free checkout experience.

PayPal : We are proud to offer PayPal as a safe and efficient way to process your orders. With PayPal you can process your payments quickly and conveniently online without having to pass on your credit card details directly to us.

Klarna - Buy Now, Pay Later : We are proud to accept Klarna, the popular buy now, pay later service that allows you to pay off your purchases in installments without incurring interest or fees.

Credit and Debit Cards : Our checkout supports a number of popular credit and debit card providers, including Visa, MasterCard, American Express and Discover. This traditional method offers familiarity and convenience for those who prefer simple card transactions.

Digital Wallets : Immerse yourself in the convenience of digital wallets like Apple Pay, Google Pay and Samsung Pay. With these options you can pay quickly, securely and contactlessly from your mobile device.

Bank Transfers : For individuals who prefer the security of direct bank-to-bank transactions, we offer the option of direct bank transfers. We will process your order as soon as the transfer is successfully completed.

Prepaid cards : Stay in control of your spending with prepaid cards, available as gift cards or reloadable cards. With these cards you can pay up to your top-up balance.

Payment confirmation : After successfully completing a transaction, you will receive confirmation emails from both the payment provider and us. This ensures that you have a comprehensive overview of your payment and order data.

With this diverse range of payment methods, we want to improve your shopping experience and give you the flexibility and convenience you deserve. Your satisfaction is our top priority, and we strive to continually evolve our payment options to meet your ever-changing needs.

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delivery time

Made-to-order: We only have a limited inventory. The dresses are made to order by our team of tailors, therefore the delivery time may be according to the following time frames:

  • The delivery time for standard sizes is 15 to 25 days .
  • The delivery time for custom-made items with specific body measurements is 30 to 40 days .

return

Returns, Exchanges and Modifications : Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt.

Exclusions: Our return policy does not apply to personalized, customized, made-to-measure or rental items, or to toiletries such as underwear and swimwear, unless they are damaged or defective.

Return costs: the customer bears the shipping costs for returning the goods. Return fee: 2% of the return value

Free Customization Service : No refund will be accepted for customized products. Instead, we offer a free customization service.