Return
Return fee
2. Standard size products: exchange & return with restocking fee. Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt of the goods. In case of late request and return, the right of return expires.
- Exchange: free of charge
- Return against voucher: free of charge
- Return for refund: 50% restocking fee
Return conditions: Please note the following conditions to ensure a smooth processing of your return:
- The goods must be in their original condition and must not show any signs of wear, alteration or damage.
- All original labels and tags must be intact and attached to the goods.
- Pack the goods carefully to avoid damage during transport. It is best to use the original packaging or equivalent shipping packaging.
- Enclose a copy of your invoice or delivery note to ensure rapid processing.
- Please contact our customer service before returning the item to inform us about the process and to clarify any questions you may have.
Return address:
White Cherry
DHL postal number: 1112856638
Falkenried 93, 20251 Hamburg, Germany
Collapsible content
delivery time
Sample: 5-7 days
Made-to-order: The dresses are made to order by our tailoring team, so the delivery time can be according to the following time frames:
- The delivery time for standard sizes is 15 to 25 days .
- The delivery time for custom-made items with specific body measurements is 30 to 40 days .
return
Samples to try on: free exchange & return within 3 days of receipt of the goods. Shipping costs will not be refunded.
Standard size products: exchange & return with restocking fee. Please request exchanges and alterations within 7 days and return the goods to our studio in Hamburg within 14 days of receipt of the goods.
- Return fee:
- Exchange: free of charge
- Return against voucher: free of charge
- Return for refund: 50% restocking fee
Personalized, or customized or made-to-measure products: Exchanges and returns are excluded. Instead, we offer a free customization service
Return costs: You as the customer bear the costs for returning the goods. We recommend that you return the goods insured to ensure that they reach us in their original condition.
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