FAQ

Custom made

The following services are already included in the "made-to-measure" price:

  • Tailoring according to your individual body measurements.
  • Changes that do not affect the design itself, such as changes in dress length or sleeve length within 5 cm.

    Further requests for changes can be accommodated depending on feasibility and may incur additional charges. Do not hesitate to let us know your wishes.

    Learn more: click here

    Delivery time

    • Fitting sample: 5–7 working days
    • Production (Made-to-order / Made-to-measure): 30–40 working days
    • Delivery outside the EU: an additional approx. 14 working days
    We recommend ordering your dress at least 3 months before the wedding date to allow enough time for any alterations.

      Learn more: click here

            Return

            Made-to-order / Made-to-measure products: Returns or refunds are not accepted.
            We really hope you're happy with your purchase – but we understand that sometimes things don't fit perfectly. If your dress doesn't fit as expected, we offer you the following options:
            • Made-to-order: One-time exchange for a different size / made-to-measure
            • Made-to-measure: If alterations are needed, we can offer free adjustments if the order was placed at least 3 months before the wedding date – our in-house alterations often take just as long as making a new garment. Alternatively, you can receive a €50 credit to work with a local tailor of your choice.

              Return shipping costs: You, as the customer, are responsible for the return shipping costs. We recommend returning the goods with insurance to ensure they reach us in their original condition.

              Learn more: click here

              Sample & Fitting

              Try on at home with sample dress : try on for 2 days before ordering your dress: Order Now
              Fitting in Hamburg : Please book the appointment using this link: Book Now

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