Sample dresses (DE only): You can return them within 3 days of receipt. The refund will be made in the same way as your original payment, or will be deducted from your next order. Of course, shipping time is not taken into account, and shipping costs are not refunded.
Individual, customized or made-to-measure products: In the event of return for refund, 50% of the order value will be deducted. However, we offer a one-off free exchange for another product or customization. For brides who do not live in Germany, we offer a partial refund of 10% to enable us to contact a local seamstress if the dress needs to be altered.
Return costs: as a customer, you are responsible for the costs of returning the goods. We advise you to return the product insured to ensure that it reaches us in its original condition.
