Made-to-order / Made-to-measure products: Returns or refunds are not accepted.
We really hope you're happy with your purchase – but we understand that sometimes things don't fit perfectly. If your dress doesn't fit as expected, we offer you the following options:
- Made-to-order: One-time exchange for a different size / made-to-measure
- Made-to-measure: If alterations are needed, we can offer free adjustments if the order was placed at least 3 months before the wedding date – our in-house alterations often take just as long as making a new garment. Alternatively, you can receive a €50 credit to work with a local tailor of your choice.
Return shipping costs: You, as the customer, are responsible for the return shipping costs. We recommend returning the goods with insurance to ensure they reach us in their original condition.
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